Last updated: 12 August 2026
We currently ship to addresses within the United Kingdom only (England, Scotland, Wales and Northern Ireland). All prices and shipping fees are shown in GBP and include VAT where applicable.
Shipping Options, Times and Costs
| Destination | Shipping Method | Estimated Delivery Time | Shipping Fee (GBP) |
|---|---|---|---|
| United Kingdom | Free Standard (orders £45+) | 3–5 business days | Free |
| United Kingdom | Standard (orders under £45) | 3–5 business days | £3.95 |
| United Kingdom | Express | 1–2 business days | £6.95 |
| Scottish Highlands & Islands, Isle of Man, Isles of Scilly | Standard | 4–7 business days | £3.95 (free on orders £45+) |
| Northern Ireland | Standard | 4–7 business days | £3.95 (free on orders £45+) |
Please Note
- We are pleased to offer complimentary standard shipping on all UK orders of £45 or more (order value after any discounts, excluding shipping charges).
- All delivery timeframes are estimates and do not include our 1–2 business day processing time. Deliveries may occasionally be delayed by factors outside our control, such as bank holidays, peak seasons, or adverse weather.
- Express orders placed after 2:00pm (UK time), or on a weekend or public holiday, are processed the next business day.
- Business days are Monday to Friday, excluding UK public holidays.
- We are unable to deliver to PO Box addresses. Please provide a full physical address including postcode.
- We do not currently ship to BFPO addresses, the Channel Islands, or any destination outside the United Kingdom.
At HER7 Smile, we are committed to a reliable and transparent delivery experience. Every order is sent on a tracked service so you can follow your parcel from our warehouse to your door.
Order Processing
Once your order is placed, our team will pick, pack and dispatch it within 1–2 business days. As soon as your parcel leaves us, you will receive a shipping confirmation email containing your tracking number.
Please allow an additional 1–2 business days after you receive this email for the carrier's system to register and begin displaying tracking activity.
We deliver using trusted UK carriers including Royal Mail, Evri and DPD. The carrier is allocated at dispatch based on parcel size and destination.
In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, all orders will be delivered within 30 days of the order being placed unless otherwise agreed with you.
Tracking Your Order
Staying updated on your order's journey is easy:
- Via your account: Log in to your HER7 Smile account to view your tracking number and the latest shipment status.
- Carrier websites: Paste your tracking number into the carrier's official website to monitor progress in detail.
- Milestone notifications: We send email updates at key stages of the delivery process, so you always know the latest status.
Delivery Address & Failed Deliveries
Please double-check your delivery address at checkout. We are unable to amend an address once an order has been dispatched.
If a parcel is returned to us because the address was incorrect or incomplete, or because it went unclaimed at a collection point, we will contact you to arrange redelivery. A further standard shipping charge may apply.
If nobody is available at the time of delivery, the carrier will typically leave the parcel in a safe place, with a neighbour, or at a local collection point, and will leave a card or send a notification with instructions.
Missing, Delayed or Damaged Parcels
- Delayed: If your tracking has not updated for 5 business days, please get in touch and we will open an enquiry with the carrier.
- Lost: A UK parcel is generally treated as lost once it is 10 business days past its estimated delivery date. Once confirmed, we will send a replacement or issue a full refund.
- Damaged: If your order arrives damaged, please email us within 48 hours of delivery with photographs of the item and outer packaging so we can resolve it quickly.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or your right to cancel under the Consumer Contracts Regulations 2013. Please see our Refund Policy for details on returns and cancellations.
Need Assistance?
If you have any trouble finding your tracking information, or have a question about your shipment, our customer support team is here to help.
Email: her7shop@gmail.com Website: her7smile.com Response time: Within 1 business day (Monday–Friday, 9:00am–5:00pm UK time)
HER7 Smile is a trading brand of Funora Living Ltd, registered in England and Wales.