Frequently Asked Questions
Everything you need to know about our stylers, delivery and returns. Can't find your answer? Email her7shop@gmail.com and we'll come back to you within one working day.
Products & Styling
What's the difference between the 5-in-1 and the 8-in-1? The HER7 Air Styler 5-in-1 (£59.99) is our everyday styler — five attachments covering curls, waves, smoothing, volume and drying. The HER7 Studio Salon 8-in-1 (£129.99) adds three further attachments and a more powerful motor for thicker, longer or more textured hair. If you style two or three times a week and have fine to medium hair, the 5-in-1 is plenty. If your hair is thick, coarse or below shoulder length, the 8-in-1 will save you real time.
Will it work on my hair type? Both stylers are designed for straight, wavy and curly hair. Very thick or coarse hair styles faster on the 8-in-1 because of the stronger airflow. If you're unsure, email us with a description of your hair and we'll tell you honestly which one suits — including if the answer is neither.
How is this different from a normal curling wand or straightener? Traditional tools press hot metal directly against the hair shaft. Our stylers shape hair using controlled airflow with much lower direct contact heat, which is far gentler on the cuticle. You get the same finish with significantly less thermal stress.
Should I use it on wet or dry hair? Towel-dry first, then style while your hair is around 80% dry. Styling from soaking wet takes longer and gives a weaker hold; styling from bone-dry gives less shape. Damp is the sweet spot.
How long does it take to style? Most customers finish a full head in 5–10 minutes once they're familiar with the attachments. Individual sections take under a minute. Your first attempt will take longer — that's normal with any new tool.
Do I need heat protectant? We recommend it. Air styling is gentler than direct heat, but any heat plus tension puts some stress on hair. A light protectant spray costs little and extends how long your style holds.
How long does the style last? Typically a full day on most hair types, longer if you finish with a cool shot and a light hairspray. Very fine or freshly conditioned hair holds less well — skipping conditioner on the mid-lengths helps.
What's in the box? Your styler, all attachments for that model, a UK three-pin cable, and the instruction manual. Full contents are listed on each product page.
Are the attachments interchangeable between models? No. Attachments are designed for the barrel diameter and airflow of their specific model and shouldn't be swapped between the 5-in-1 and 8-in-1.
Can I use it abroad? The stylers are built to UK electrical specification (220–240V, 50Hz) with a UK three-pin plug. A plug adaptor works in most of Europe. Do not use a voltage converter in 110V countries such as the US — this can damage the unit and voids the warranty.
How do I clean it? Unplug and let it cool completely. Remove the filter cover at the base and clear any hair or lint with the cleaning brush or a dry cloth. Do this every few weeks — a blocked filter is the single most common cause of reduced airflow and overheating.
Delivery
How much is delivery and how long does it take?
Free UK delivery on orders over £45; standard delivery £6.99, 2–4 working days.
When will my order be dispatched?
Orders placed before 5PM on a working day are dispatched the same day. Orders placed after that, or at weekends and bank holidays, go out the next working day.
Do you deliver outside the UK?
No, currently we are delivering within UK only!
How do I track my order?
You'll receive a tracking link by email as soon as your parcel is dispatched. You can also track it any time on our Track Order page.
My tracking hasn't updated — what should I do?
Tracking sometimes pauses for 24–48 hours while a parcel moves between depots. If there's no movement after three working days, email us with your order number and we'll chase the courier.
Can I change my delivery address after ordering?
Only if the order hasn't been dispatched. Email us immediately with your order number. Once it's with the courier we can't redirect it.
Returns & Warranty
What's your returns policy? You can cancel and return any unused item within 14 days of receiving it, in its original packaging and complete with all attachments. Email her7shop@gmail.com with your order number and we'll send return instructions. Please don't post anything back before hearing from us.
Who pays for return postage? If you've changed your mind, you cover the return postage. If the item is faulty, damaged or we sent the wrong thing, we cover it in full. We don't charge restocking fees.
When will I get my refund? Once your return arrives we'll inspect it and email you the outcome. Approved refunds go back to your original payment method within 14 days of us receiving the item.
Can I return an item I've used? You're entitled to inspect a product as you would in a shop. If it comes back showing use beyond that, we may reduce the refund to reflect the loss in value. Faulty items are a separate matter and are always covered.
What does the warranty cover? 1-year warranty against manufacturing defects and component failure in normal domestic use. It doesn't cover accidental damage, drops, water damage, use on the wrong voltage, or wear from commercial or salon use.
How do I make a warranty claim? Email her7shop@gmail.com with your order number, a description of the fault and a short video or photos showing it. We'll arrange a repair or replacement. Keep your proof of purchase.
My styler has stopped blowing properly — is it faulty? Usually not. Nine times out of ten it's a blocked filter. Unplug, let it cool, clear the filter at the base and try again. If airflow is still weak, contact us and we'll treat it as a warranty case.
Payment, Pricing & VAT
What payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, PayPal, Klarna.
Are your prices inclusive of VAT? No. All prices shown not include UK VAT. There's nothing further to pay on delivery.
Do you offer discount codes? Sign up to our emails for a first-order discount. We run occasional seasonal offers, announced to our list first.
Brand & Partnership
Who are HER7 Smile? A UK beauty brand operated by Funora Living Ltd, registered in England and Wales. We sell hair styling tools now, with our own cosmetics line in development.
What is your relationship with UKLISS? We are an official UKLISS partner in the UK. That means our stock comes through official channels, is built to UK electrical specification, and carries full manufacturer warranty — not grey-market imports or unbranded copies.
Are your products genuine? Yes, 100%. Every unit is sourced through our official partnership and supplied with full warranty and UK support.
Do you sell wholesale or to salons? Get in touch at her7shop@gmail.com with your business details and we'll come back to you.
Safety
Is it safe to use on children's hair? The stylers are designed for adult use. Children should only be near them under supervision, and never operate one unattended.
Can I use it on hair extensions or a wig? On human-hair extensions, yes, at a lower heat setting. Do not use it on synthetic hair or synthetic wigs — synthetic fibers melt.
What if it overheats? Both models have automatic thermal cut-off. If yours shuts off during use, unplug it, let it cool for 20 minutes and check the filter for blockages. If it happens repeatedly, stop using it and contact us.
Is it safe to use in the bathroom? Never use any electrical styling tool near water, a filled bath or basin. Unplug it after every use.
Still need help? Email her7shop@gmail.com.We answer within one working day, Monday to Friday.